Unlock marketing’s most powerful acronym: CX
Companies rise and fall because of the customer experience (CX) they deliver. The secret is seamlessly serving up the information, support and solutions customers want, when they want it.
A digital marketing agency that tells your legendary brand stories
For those starting out
And those stepping it up
Comprehensive enterprise services that support and expand sales and marketing, helping stimulate customer engagement and increasing leads. Legendary B2B storytelling requires higher-caliber technical writing, focused on your audience and industry.
Unlocking great CX through marketing
Great CX means providing clients with a positive experience at every touch-point in their buying journey, on every platform. Research shows that 80% of organisations expect to compete primarily on CX, investing heavily to boost customer satisfaction, reduce customer churn, and increase customer loyalty.
Provide marketing that is:
Too many websites and blogs are company-focused, pushing the business’ products and agenda instead of putting the consumer’s informational needs first. Useful content and hard-to-gain insights draw your audience in and help improve search rankings.
A key CX performance indicator is how much effort a customer has to exert to find the answer to their question or resolve a problem. New tech innovations like chatbots can increase usability and reduce friction. A custom-built chatbot seamlessly directs your customers to the next step in their journey and connects high intention prospects with a company representative in real time.
Create an emotional connection with your audience via social media. By inviting you into their feed, customers open the possibility for frequent, enjoyable interactions with your brand. Inform, intrigue and delight with custom content and high quality graphics.
Customers want to be recognized as individuals and approached with relevant offers and solutions. Demonstrate your understanding with targeted marketing campaigns and messaging tailored to their needs and pain points.